Senior Client Relationship Manager

Location: London
Salary: Market Rate
Salary band: Dependant upon experience
Contract type: Permanent
Date posted: 21st July 2025

Blue Legal are partnering with a leading international law firm who are recruiting for a Senior Client Relationship Manager to join their London office. The role involves responsibility for driving the Global CRM programmes and collaborating with a large cross section of practice groups and business units and stakeholder on respective key account plans across top group clients. This is an internal support role with a key focus on achieving growth and meeting the company’s long-term client retention objectives.

The Responsibilities:

  • Support the rollout of global client initiatives and ensure alignment across the organisation.
  • Identify opportunities for growth through strategic planning and relationship mapping for top clients.
  • Build strong internal and external relationships by understanding client portfolios and fostering connections across business units.
  • Promote best practices for client service, lead account reviews, resolve issues, and drive spend optimisation.
  • Track and escalate client service issues, ensure focus on client experience, and align efforts with scorecard objectives.
  • Provide coaching to teams and deliver research, financial analysis, and reporting to guide strategy and assess initiative effectiveness.

The Candidate:

  • Bachelor’s degree or professional qualification in marketing, business, finance, or a related field, with 10+ years in business development or CRM within professional services, and strong knowledge of the financial services sector.
  • 8+ years of experience in client account management and a proven ability to manage and report on multiple client relationships or programmes concurrently.
  • Excellent verbal, written, and presentation skills, with experience delivering insights to senior stakeholders and a solution-oriented approach.
  • Skilled in InterAction or similar CRM systems, highly proficient in Microsoft Word, PowerPoint, and Excel, with strong organisational skills and the ability to work independently in high-pressure environments.

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