Senior Client Engagement Manager – Manchester

Location: North West
Salary: £50,000 - £55,000
Contract type: Permanent
Date posted: 15/11/2022

A national leading law firm are looking for a Client Engagement Manager to join their team as part of a job share. This is a client-facing role, working with Client Relationship Partners and their client teams to develop deeper, stronger relationships and deliver profitable growth. The role-holder will be supported by a Client Development Executive and business services professionals from across the BD and wider team. This is a part-time role (2.5 days a week) which can be flexible on location.

The Responsibilities:

  • To be able to work closely with client relationship partners’ in creating and delivering strategic client development plans.
  • To monitor and manage regular output-focused client team meetings, sharing knowledge, identify opportunities for cross-selling and to plan client development activities.
  • To form and share relationship investments, service delivery and client development best practice.
  • To be able to share any client insights, tools and best practices using the firm’s client intelligence portal and CRM systems.
  • Will be collaboratively liaising with the Head of Client Development in supporting the development of the firm’s Client Listening Programme.
  • To support the accountability and governance of the Client Engagement Programme by regularly reporting and reviewing clients
  • To promote and share the work the firms’ doing with their clients across the firms through internal communications channels.

The Candidate:

  • Must be educated to degree level or have an equivalent/ related qualification.
  • To have excellent interpersonal and relationship building skills.
  • Must be able to understand extensive business issues, contribute and develop new ideas to add value to the client development / BD process.

Please note: Due to the specific sectors we work in, only candidates with valid work experience in a Law Firm, Accountancy Firm, Management Consultancy, Property/Construction Firm, Financial Services Firm or a high profile relevant Association or Agency will be considered.  We regret that our clients will not accept applications outside of these areas.

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