Client Relationship Manager
Location: Midlands
Salary: Market Rate
Salary band: Dependant upon experience
Contract type: Permanent Date posted: 22nd May 2025
A leading national law firm is seeking a Client Relationship Manager to join their UK team, location is flexible. The role holder will be responsible for managing a portfolio of key client accounts as part of the firm’s client programme, working closely with client facing teams to set and achieve objectives. This includes establishing trusted relationships, cross-selling opportunities and developing specific BD and marketing initiatives, to improve the overall client experience. The team offer amazing flexibility and are open to part-time hours, their preference is 4 days a week, but this is flexible.
The Responsibilities:
- Act as the account manager for a selected group of key client care
- Maintaining client service tools for each client liaising with the client service
- Take lead on calls identifying arising actions and seeing them through to
- Identify opportunities to cross–sell across departments’ firm
- Involvement in client listening activities, to gather feedback and ensure follow-
- Attending client relationship meetings, providing valuable insights and training fee earners on client listening and client experience
- Conduct quarterly financial analysis of key client accounts and advising fee
- Monitor client investment for key accounts to ensure
- Collaborate with the wider BD team to develop compelling tenders for panel appointments for key clients.
The Candidate:
- Previous experience working within a legal / professional services
- Proven client relationship / business development experience is
- Able to build relationships with fee earners across offices and with wider Marketing team.