Client Development Manager
Salary: Up to £65,000.00
Contract type: Permanent Date posted: 01/06/2022
A top 45, forward thinking and growing law firm is looking for a Client Development Manager to join their team based in their Northern office, to drive the maintenance and growth of long-term relationships, to maximise ROI and client satisfaction. You’ll work closely with the Marketing Director, Head of Client Relationships and Client Segment Heads and support the Client Relationships Team (CRT) to drive best practice behaviours.
- Account planning and development – working with clients and CRT in-line with the firms vision and strategy
- Coaching the CRT – via ad hoc coaching and formal 6monthly training
- Using client knowledge and contacts, support the Bids team to deliver a compelling response to any Generator client tenders, pitches and presentations.
- Internal communications – working with the Internal Comms team, delivery of regular and appropriate up-to-date communications to the firm relating to the CRT program and use of the CRM system.
- Value added services – design and deliver solutions in conjunction with the client.
- Ensure CRPs and the Board have appropriate MI, newsfeeds and competitor analysis for all Generator clients to enhance client interactions.
- Develop links with external organisations; potential introducers, referrers or clients.
- Work closely with the wider Marketing team using client and market insights to develop campaigns which enhance the market positioning and reputation of the client segment and lead to greater revenue from Generator clients.
- At least four years B2B BD experience and two years in professional services.
- A proven track record in managing key clients in a CRM programme.
- Commercially aware and astute self-starter. Confident, assertive and resilient.
- Excellent interpersonal and communication skills (written and oral).
- Flexible – the role will be a mix of internal support to Partners and client facing activity so travel across the Firms offices and to client offices will be required.