Client Insight Executive
Salary: £25,000 - £28,000
Contract type: Permanent Date posted: 15/04/2021
A leading national law firm is currently recruiting for a Client Insight Executive to join one of their Regional offices. The role holder will be responsible for providing Client Insight strategy across the business to ensure a consistent approach for the collation, and analysis of data insights. This is a fabulous opportunity for a driven individual looking for a career in research and client insight.
- Working with colleagues across the client development team to inspire and create actionable insight and analysis from all Client Insight programmes and online feedback platforms.
- Monitoring trends and spot anomalies within the data and KPIs to provide regular updates to the team and key stakeholders whilst also identifying potential opportunities to consider.
- Producing regular board level reports, which will include data analysis, identification of insights and key trends which will help to steer best practice across the business.
- Managing the teams’ internal communications pipeline and assist with ideas and the production of those communications.
- Champion the firm’s best practice approach across the business, but also apply a consistent process to the collation and analysis of that data.
- Take ownership of a number of projects where your analysis input will result in the future growth and success of the firm’s client base.
- Experience within a professional services environment.
- High attention to detail with experience in working in a target-driven environment.
- Have significant interest and experience in collecting and analysing insight/feedback.
- Has experience of using tableau and data management techniques to enhance insight gathering effectiveness.
- Can identify best practice opportunities from client insight and can turn data into reader friendly information and actions for the business.
- Has the ability to quickly build rapport and communicate with stakeholders and senior leadership.
Please note: Due to the specific sectors we work in, only candidates with valid work experience in a Law Firm, Accountancy Firm, Management Consultancy, Property/Construction Firm, Financial Services Firm or a high profile relevant Association or Agency will be considered. We regret that our clients will not accept applications outside of these areas.
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