Client Engagement Manager

Location: South West
Salary: £50,000
Contract type: Permanent
Date posted: 14/03/2019

A leading Global Law Firm is looking for a Client Listening Manager to join their Clients & Markets team based in their Bristol office. The candidate will work closely with the Head of Client Listening on development of the Client Listening Programme, delivering continuous client feedback across all sectors and practice areas.

The Responsibilities:

  • Manage the pipeline of clients across sectors and practice areas to ensure the timely collection of feedback throughout each stage in the client journey
  • Work with Head of Client Engagement, Partners and CRM Teams on the application of the client listening results to grow and secure client relationships
  • Conduct Client Listening interviews with clients and coach Partners on effective listening
  • Analyse results across the Programme and share findings with the Executive Board, Sector Heads, Cluster Heads and Client teams
  • Using the CRM System, develop bespoke reports and dashboards to monitor actions arising from the client feedback and report on progress
  • Work with the Head of Client Listening on the development and implementation of the Client Listening communications strategy to increase awareness of the Programme both internally and externally
  • Oversee the maintenance and development of our Client Listening tools and templates

The Candidate:

  • Experience of working in a law firm or professional services sector
  • Have in-depth experience of client listening programmes within professional services
  • Have experience of conducting client listening interviews
  • Will be degree educated with a Marketing, or related degree
  • Must also possess excellent writing, proofreading and editing skills

Please note: Due to the specific sectors we work in, only candidates with valid work experience in a Law Firm, Accountancy Firm, Management Consultancy, Property/Construction Firm, Financial Services Firm or a high profile relevant Association or Agency will be considered.  We regret that our clients will not accept applications outside of these areas.


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