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Client Relationship Manager

Location

London

Salary

£50,000 - £70,000

Contract Type

Permanent

Posted Date

2017-07-25 00:00

A top 50 Accountancy firm based in the heart of the city is looking for an experienced Client Relationship Manager to join their growing team.  This role reports into the Marketing Partner.

 

The Responsibilities:

 

  • Living and breathing the firm’s client base
  • Supporting the development and implementation of the firm’s CRM.
  • Ensuring outcomes from client initiatives are monitored and reviewed effectively.
  • Supporting the client ‘on-boarding’ process.
  • Facilitating cross-selling opportunities with other sectors as well as through the firm’s international organisation
  • Using market awareness and product knowledge to identify developments and trends which support the partners’ business development strategies
  • Developing and managing strategic client programme to include:
  • A review of the current client base
  • Implementing an appropriate contact management system
  • Analysing client profitability
  • Implementing and driving a client listing programme
  • Actively looking for marketing opportunities directed toward current and new clients, promoting firms services
  • Ensuring that appropriate emphasis is placed on client service
  • Developing and maintaining a key client infrastructure through use of the contact management system and client listening programme

 

The Candidate:

  • Strong academic track-record. Degree educated, marketing or business related qualification beneficial, but not essential
  • Previous experience within a professional services environment in a similar role.
  • Commercial awareness, including experience of/an interest in the accounting arena
  • A rigorous and dynamic approach towards the management of budgets, time and resource
  • Excellent organisational skills, including the ability to identify, manage and deliver against competing priorities.

 

Please note: Due to the specific sectors we work in, only candidates with valid work experience in a Law Firm, Accountancy Firm, Management Consultancy, Property/Construction Firm, Financial Services Firm or a high profile relevant Association or Agency will be considered.  We regret that our clients will not accept applications outside of these areas.

 

 

 

Blue Enterprises offers the services of an employment agency for permanent work and an employment business for temporary work.

 

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